Homey Deluxe Space - Heritage Complex

Resort like stay in Auckland Positive: Location is perfect for walking around Auckland - easy walk out to dinner every night. Thoroughly enjoyed the spa and swimming pool every day and there is a sauna and two gyms available also. Most relaxing stay we have had for some time. Apartment has everything you could want and warm and cosy.

Great location and facilities. No windows meant it felt stuffy inside. Positive: Had all the facilities we needed and nice central location. Negative: No windows so couldn’t air out the space, the shower normally made the bathroom floor wet, and couldn’t have a bath as the plug wouldn’t work.

A big letdown !!! Positive: Great location! Negative: • Late 3pm check-in. Very late in the day - inconvenient. • The Key pickup is offsite (at a totally different location - very inconvenient), and the pickup info wasn’t sent to us until the check-in time. • Shower seal doesn’t work, so the bathroom flooded after every use. • Door’s safety latch was broken - not a big deal for us but could be for others. • Lots of things are considered “upgrades” (aka extra charges), including: o Parking ($194 for 4 nights, and it was in the building next door, rather than onsite). We didn’t receive instructions for parking until the day of our travel – frustrating! o Extra toilet paper (we were only supplied with 2 rolls for 4 nights – for two people). When we asked for more loo rolls, we were told that’s classed as an “upgrade” as this is a “private apartment”; and we were directed to an upgrade package where we could opt to pay for more toilet rolls to be delivered. FYI, we have stayed in a private apartment in the same building before and it included enough toilet rolls for our full stay. Needless to say, we did NOT opt to pay more for the upgrade, and instead we bought our own from a nearby supermarket – much cheaper, and we got to take the extras home with us! o Early check-in/late check-out – this is charged at $25 per hour! For example 1-hour early costs $25; 2-hours early costs $50 etc. Overall, it felt like a bunch of hidden fees which should have been disclosed before booking and paying. We will most definitely NOT stay here ever again. Just wish we’d known everything upfront.

A great short term stay in a lovely little apartment, based in the Heritage Auckland Hotel, Auckland. Positive: There was no air conditioning, so was stuffy at night which meant we had to put the fan on constantly. You can’t open the windows either. The iron was burnt on its plate so I couldn’t iron my dress. The air extractor above the cooker was greasy and didn’t work either. I had trouble finding where the key was and had to walk to another address to get it, which if I had been disabled would not have been easy. On the plus side, the apartment was beautiful, the bed comfortable, the kitchen areas nice, though there were no mixing bowls to make my salads up. The sitting room area was comfortable and the tv state of the art. The bathroom lovely and clean with both a bath and shower. Washing machine tucked away was fantastic, airer in wardrobe. Excellent location and easy to get to places of interest, car parking available. Nice and quiet, with plenty of room to move around. Staff downstairs on reception helpful. Word of advice, this apartment is actually situated in the Heritage Auckland hotel which made it difficult for us to find initially, the listing does not state this and we had to drive around the roads at least five times looking for the address, this made us very stressed and uncomfortable driving on roads we were not familiar with. I had to park the car and go on foot looking for the address only to discover that 35 was in fact the Heritage Auckland hotel. We were very tired at this point having been on a plane for 26 hours! I don’t like being negative on a feedback, but if it helps other travellers then I need to be honest. These are the only improvements that would have made me give 100% good feedback. We had a wonderful time in Auckland and once settled were fine. I would recommend this apartment to other traveler’s and for the owners to be more explicit in their listing address. Thank you for a great holiday.

Positive: Location was good walking distance to everything we needed Negative: Having to collect keys from lockbox after taxi had already dropped us at the property People at front reception where rude to us because we had booked on bookings.com No help at all